Our Store Policies
Things You Need to Know
We founded Calita with one goal in mind: giving our customers a fair, rewarding, and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
If you are not satisfied with your purchase, you can create a return and send back your purchase within 14 days of receipt. We are happy to offer a refund on unsuitable items that are returned to us in accordance with our Returns Policy.
- All items should be returned new and unused, with the Calita Studio tag intact and with the original packaging within 14 calendar days from the day after you receive your order.
- Any authenticity cards, dust bags and tags provided as part of the original packaging should also be returned.
- Returns that are damaged, soiled, worn, or altered may not be accepted and could be sent back to you.
- We cannot accept returns of pierced earrings. This is for hygiene reasons and doesn't affect your statutory rights.
We don`t accept exchanges.
We are happy to offer a refund on unsuitable items that are returned to us in accordance with our Returns Policy.
The refund should be treated within 10 working days by your bank. Please note that this time may vary depending on your bank and that we cannot act on it.
The refund can only be asked by the person who ordered and will only be processed on the mean of payment used for the online purchase.
We will credit the full amount to the original purchaser's payment card, excluding any shipping costs. Alternatively, you can choose to keep store credit by letting us know in your return form.